Terms and conditions
Welcome to our Terms and Conditions! These guidelines are designed to provide clarity and ensure a mutually beneficial experience for all parties involved. By engaging in our services or participating in a trip to Tanzania, you agree to abide by these terms. We encourage you to carefully read through the following information to familiarize yourself with the guidelines and requirements. Should you have any questions or concerns, please don’t hesitate to reach out to our team. We look forward to embarking on a memorable journey with you in Tanzania.
To begin the booking process for your tour with Africa Bucket list, you can contact us via email or phone call, and a personal travel consultant will be designated to you. This consultant will be responsible for communicating with you and arranging all of the details of your tour. Once the details have been agreed upon, an invoice will be issued, and you can confirm your booking by making a deposit payment.
Your tour will be considered confirmed once the deposit payment reaches our account, and our travel consultant will inform you immediately. The deadline for the deposit payment will be set by our consultant, depending on the type of tour.
Full payment for your tour must be made 14 days before the scheduled start date, unless otherwise agreed upon in writing with our consultant. All of our travel packages must be fully prepaid. Failure to make timely payments without prior notification to or arrangements with our Company may result in cancellation of your booking. Any deposit made may be forfeited according to our cancellation policies.
Please note that all transaction-related charges applicable to your payments must be covered by you, including banking commissions for both sender and receiver in wire transfers. A 3.5% surcharge will be applicable to all credit card payments. If the deposit and final payments made to our accounts are incomplete for any reason, we will charge you for the missing amount upon your arrival in Tanzania.
If you are booking for minors, those who have not reached legal age, bookings can only be made by their parents, guardians, or legal custodians. The accompanying adult will be responsible for the minor’s conduct and liability for any damage resulting from said conduct. All bookings made on behalf of a minor are subject to our approval, and the accompanying adult will be solely responsible for securing permits and meeting other legal requirements needed for a minor to travel to Tanzania.
If you are a tour leader, travel agent, or other travel professional making a booking on behalf of others, you will be responsible for informing all tour participants of these Terms and Conditions, completing timely and accurate payments, passing on relevant information about the tour, and providing correct and accurate information about the tour participants. If you cannot accept responsibility for these tasks, then every member of the group should communicate and book with us individually.
Cancellation policy Any cancellation of a booking must be made in writing by the Client, and it shall only become effective upon its receipt and acknowledgment by us. In case of cancellation, the following cancellation fees will apply:
- If the cancellation is made more than 90 days before the commencement of the tour, we shall refund the deposit less a 10% administration fee;
- If the cancellation is made between 60 and 89 days before the commencement of the tour, we shall refund the deposit less a 30% administration fee
- If the cancellation is made less than 30 and 59 days before the commencement of the tour, we shall refund the deposit less a 60% administration fee
- If the cancellation is made less than 8 and 29 days before the commencement of the tour, we shall refund the deposit less a 80% administration fee
- No refund if canceled 0-7 days before the tour starts.
- In the event of cancellation after the commencement of the tour, no refund shall be provided.
No refunds will be provided for unused services, meals or accommodations. Any alteration of the itinerary, and any missed tour services, activities, or meals are non-refundable. Failure to participate in any part of the tour, or the inability to reach the tour starting point at the appointed time, shall not entitle the Client to a refund
You are responsible for ensuring that all of your travel documents are in order, including your passport, which should be valid for international travel and have at least six months validity remaining after you enter Tanzania, and should have at least two blank pages for visas and stamps. Additionally, you must obtain a visa for entry into Tanzania, and the most convenient and fastest way to do this is through the Tanzania Immigration Department website. While we will provide some visa-related tips, please note that our recommendations should not be considered comprehensive advice. The information we provide about visas and entry requirements on our website is for general knowledge only, and while we strive to keep it accurate and up-to-date, we recommend contacting the Embassy of the United Republic of Tanzania for the latest information. No information published on our website about visas, vaccinations, or other entry requirements should be construed as a warranty or representation. You are responsible for bearing all visa and other entry-related costs. We will not be held liable if, in the highly unlikely event that you are denied entry to Tanzania or any other country on the way to Tanzania, for any reason. Furthermore, if you fail to enter the country for any reason, no refunds will be issued, and it will not be possible to reschedule your tour, as we will have already prepaid park fees and other expenses by the time of your scheduled arrival.
By participating in adventure travel to Tanzania with us, you acknowledge and accept that there may be certain risks involved, such as visiting remote areas where medical assistance may be limited or unavailable, as well as encountering wildlife and navigating high-altitude environments. You understand that you are solely responsible for evaluating these risks and assuming full responsibility for them.
You also agree to release us from any claims or legal actions that may arise from any loss, damage, injury, or death resulting from your participation in adventure travel with us in Tanzania.
It is important that you carefully read and understand this agreement before participating in any adventure travel activities with us. If you have any questions or concerns about the risks involved, please do not hesitate to contact us for further information.
We would like to inform you that some aspects of your tour may be subcontracted to third-party accommodation providers and local air carriers. We make sure to carefully select our partners, but we cannot control their performance, and therefore cannot assume responsibility for your experience with them.
Furthermore, we would like to remind you that when you stay in hotels and lodges, their terms and conditions will apply to your stay. Similarly, the airlines you fly with will be governed by the Conditions of Carriage and applicable aviation conventions.
Please note that we will not be held responsible for any claims arising from the performance of any parties other than our company and our employees.
If you or any member of your group has a medical condition or disability that may affect your tour, please inform us before you confirm your booking so that we can advise you on the suitability of the arrangements. You must provide us with full details in writing at the time of booking. If we feel that we are unable to accommodate the needs of the person concerned properly, we reserve the right to decline the booking or cancel it if full details are not provided at the time of booking and we become aware of these details later on.
We want to inform you about our policy regarding your luggage and valuables during your tour with us:
We cannot take responsibility for any luggage lost, destroyed or delayed by airlines or any other transportation provider not affiliated with our company.
If you booked a Kilimanjaro climbing tour with us and your luggage is lost or delayed and you had your climbing gear in it, we will provide you with free equipment from our hiring shop only for those items that were in your luggage. Any other items not included in your lost luggage will be provided at the regular cost.
We will not be in charge of contacting the airline to check the status of your lost or delayed luggage, nor will we transport it to the hotel upon arrival. If your luggage arrives after you, you will need to pay a luggage delivery fee for it to be transported from Kilimanjaro International Airport to the hotel.
You are responsible for the safety of your valuables, such as money, gadgets, jewelry, and other personal possessions or luggage while participating in our tours. We cannot take responsibility for any lost, stolen, or damaged property.
If you wish to have your valuables, personal possessions, or luggage stored securely, you may ask our managers to store them in our company safe. We will lock them up and assume full responsibility for their safety, as our safe is under constant video surveillance and has an alarm.
Please note that we take the safety and security of our clients’ belongings seriously, and we will do our best to assist you in case of any issues with your luggage or valuables.
You acknowledge and agree that during our tours, photos, videos, and other media images may be taken by our employees or other tour participants, which may include your image. By participating in our adventures, you agree that we and our partners have the right to use this media material for marketing, promotion, and advertising purposes without any obligation to pay you royalties or other compensation. If you do not wish to have your image captured in any photos or videos, please inform our staff.
We will not be held responsible for any events that occur due to force majeure. This includes, but is not limited to, natural disasters, war or military actions, mechanical failures, fires, vehicle or electrical malfunctions, civil unrest, labor strikes, government actions, political turmoil, uprisings, extreme weather conditions, and other unforeseeable and uncontrollable situations beyond our reasonable control.